FAQs

Rx ‘n Go is a program that covers 1,300 generic, maintenance medications which are fulfilled through our US-based pharmacy. Rx ‘n Go Beyond covers over 130 brand name medications which are fulfilled through our pharmacy partner in Canada. Both programs are 100% free to our members. $0 copay, $0 delivery. Go to the Rx ‘n Go Beyond page for more information. If your employer covers insulin medications, those will still be fulfilled through our US fulfillment partner, Transition Pharmacy.

Rx ‘n Go is an alternative mail-order pharmacy program that consists of over 1,200 generic maintenance and preventive medications offered to eligible members at $0 cost. It is complementary and does not replace the PBM employer groups have in place.

Rx ‘n Go can deliver up to a 90-day supply of generic maintenance medications right to the members’ doorstep.

Your employees will not pay anything to receive the generic maintenance or preventive medications that they require. There are no hidden fees, no membership fees, no enrollment fees, no copays and shipping costs. Members on more traditional health plans will have access to over 1,200 maintenance and preventive medications while members on QHDHP plans will have access to ˜800 preventive medications for free to them. That’s right, it’s totally free to your employees and their dependents.

Under the Rx ‘n Go program, companies typically save 15% to 25% on the generic medications filled through the Rx ‘n Go program. See Example Financial Impact Analysis.

Companies only pay the fixed fee cost of the medications that the employees request via a doctor’s prescription. There are no PMPM costs, no access fees, implementation or ongoing management fees.

Plus, we have a very transparent pricing system. The generic medications are put into fixed price tiers for a typical 90-day supply. CFO’s love this because it allows for easy and predictable quarterly budgeting.

Rx ‘n Go invoices twice a month for the prescriptions ordered by members during the billing period.

Here’s Why: 

• Negotiated pricing from major US based wholesalers
• Efficient delivery from technologically advanced fulfillment pharmacy
• Up to 90-day supply with automatic refills
• 100% paid by the employer as part of the health benefit offered

It all adds up to significant savings for both employers and members – A Win-Win!

Transition Pharmacy is the fulfillment pharmacy used by the Rx ‘n Go program. Transition Pharmacy is located in Trevose, PA (outside of Philadelphia), which is also where customer service is located.

Under the standard program, Rx 'n Go offers more than 1,200 generic medications along with Prodigy® Diabetic Monitor & Test Strips.

Employers can also add an optional insulin program which adds injectable insulins, needles and syringes at $0 copay to employees as well.

Approximately 30 days.

The Rx ‘n Go program is available to any employee and their eligible dependents on medical insurance, regardless of income. Plus, no eligible employee can be disqualified due to pre-existing health conditions.

It’s so easy for employees to obtain the generic Rx medications they require. They follow these three easy steps:

• Employees register online, by phone or by mail
• Their doctor submits a valid prescription via fax, phone or escribe. The employee has the option to send a written prescription by mail
• Employee receives their generic medication(s) by mail in 5 to 7 business days

It's that easy! Read more about the How It Works process.

In many cases, Rx ‘n Go will carry alternate, generic medication(s) in the same therapeutic class. Your employees can consult their physician to determine if any of the generic products offered through the Rx 'n Go program are appropriate.

If there is no alternative or the employee requires a brand name medication, they would get their medications from the standard prescription benefit included in the company’s pharmacy plan (co-pays may apply).

See the entire Medication List.

Since Rx ‘n Go is not an insurance product, it can be added for an employer at any time of the year. ~60% of employers have added the Rx ‘n Go benefit outside of the open enrollment period.

You can sign-up to receive monthly utilization reports and have access to our online reporting platform, RxSense. This is a secure application that provides access to eligibility and detailed claims reporting.

Members will automatically be enrolled in auto-refill if the prescription received is for longer than 90-days. When a member runs out of refills (i.e. the Rx label shows 0 refills available), members who shared their cell phone numbers will receive a text message from the fulfillment pharmacy stating that we are reaching out to their prescribing health care provider on their behalf to obtain a new prescription. We recommend members also reach out to their doctor’s office to make sure they submit a new prescription to the Rx ‘n Go fulfillment pharmacy, Transition Pharmacy.

It is best if the member reorders 10 to 15 days in advance of the time they need to have the refill medications on hand. This will allow ample time for processing and shipping.

Once our pharmacy partner has received an employee’s registration, confirmed eligibility, and validated the prescription, the medications will arrive at employee’s doorstep within 5 to 7 business days.

If you would like to learn about how Rx ‘n Go provides creative solutions to reduce pharmacy costs while improving benefits for your employees/client groups, contact your benefit advisor or: