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Member FAQ

What is Rx 'n Go?

Rx ‘n Go is an employer sponsored prescription medication savings program that supplies and delivers up to a 90-day supply of generic prevention and maintenance medications right to your doorstep for free.


How much does it cost members?

Nothing. There are no membership fees, no enrollment fees, no copays or shipping costs. That’s right, it’s totally free to members. Members on a PPO plan have access to all 1,200 medications. Due to IRS regulations,  members on a Qualified High Deductible Health Plan (QHDHP) with a Health Savings Account (HSA) will only have access to ~800 preventive medications at no cost. If you are on a QHDHP and want to get non-preventive medications through Rx ‘n Go, you always have the option to pay out-of-pocket – call customer service to confirm 888.697.9646.


What generic medications does Rx ‘n Go carry?

Rx 'n Go offers more than 1,200 generic maintenance and preventive medications available across 53 therapeutic categories. That's nearly three times the number of generic drugs available at a retail pharmacist.


Who can be a Rx ‘n Go member?

Employees and their eligible family members of companies sponsoring Rx 'n Go and who participate in the employer’s benefit program can be members.


Why is the pharmacy called GoGoMeds and not Rx ‘n Go?

GoGoMeds is the fulfillment pharmacy used by the Rx ‘n Go program. GoGoMeds is located in Southgate, KY (outside of Cincinnati), which is also where the Rx ‘n Go customer service team is located. When your doctor is submitting a prescription via E-Scribe, please have them use the name GoGoMeds versus Rx 'n Go.


What if I have a controlled substance?

There are limited number of controlled substances on the Rx ‘n Go covered medications list. Many states only allow for a 30-day supply of controlled  substances at a time. All shipments of controlled substances will also require an adult signature upon delivery. If it is unlikely someone will be at your home for signature during daytime deliveries, you may request these shipments are delivered to your place of work. Please request the address change before the order is processed through the Self-Service portal or by contacting Customer Service.

Whereas most generic maintenance medications will be set on automatic refill, controlled substances will need to be requested by the member for each refill. If you still have active refills remaining on your prescription, you may request the refill on your portal, by calling 888-697-9646 or emailing pharmacy@gogomeds.com. The pharmacy is unable to request new prescriptions for Schedule II substances from your doctor, so if you are taking one of these medications you will need to contact your doctor to request he or she send the prescription to GoGoMeds via Escribe (GoGoMeds) or mailed into the pharmacy.

Certain state laws require the presence of the original written prescription for pharmacies to fill any controlled substance medications; if this is the case, you will need to mail the original prescription to GoGoMeds, the fulfillment pharmacy, at 525 Alexandria Pike, Suite 100, Southgate, KY 41071. Please call Rx ‘n Go customer service if you have any questions about your controlled substance 888-697-9646.


What if I am prescribed a medication that is not on the Rx ‘n Go drug list?

In many cases, Rx ‘n Go will carry an alternate medications(s) in the same therapeutic category as the one you are taking. Consult your physician to determine if any of the generic products offered through the Rx 'n Go program are appropriate for you.

 

If there is no alternative, you will need to get your medications from the prescription benefit included in your employer provided healthcare plan (co-pays may apply).

 

 

Locate your Rx in our Medication List.

 


How do I register for the Rx ‘n Go program?

Register for the Rx ‘n Go program in the following ways:

1.  Complete the online registration.
2.  Call customer service at 888.697.9646 and register over the phone.


How do I order medications I need?

Go to our How it Works Page for detailed instructions.


How do I order my refills?

Orders are set to automatic refills for prescriptions written for more than 90-days (as long as it is not a controlled substance). If you would not like to be set on automatic refill, please sign into your member portal and adjust the refill option or call customer service at 888.697.9464 for medications to only be refilled at your request.

Rx 'n Go will send you a text prior to the end of your prescription to alert you there are 0 refills left and it’s time to get another prescription from the doctor. This will allow ample time for your doctor to submit a new prescription for processing and shipping. While the pharmacy will work to request a new prescription, we recommend reaching out to your doctor to ensure the process goes smoothly. Please have your doctor submit the Rx via Escribe (GoGoMeds), Phone (888-697-9646) or Fax (888-697-0646).

Self-Service Portal: When you have 0 refills left, your medications will move to “Inactive”. Please re-add your medication to the cart and select how the pharmacy will receive you Rx 1) GoGoMeds will reach out to my doctor 2) GoGoMeds will reach out to the pharmacy 3) I will mail in my prescription or 4) Refill (for Active orders). Once the new order has been placed, you will receive the text, email and be able to see your tracking information in the portal with an estimated delivery date. If you do not receive a confirmation email or text about a pending order, please call our customer service 888-697-9646 or email pharmacy@gogomeds.com.

 


How long will it take to receive my medication?

Once our fulfillment pharmacy, GoGoMeds, has confirmed your registration and validated your prescription, your drugs should arrive at your doorstep within 7 business days. Please have at least 10 days of medication on hand when placing your initial order.

If you have further questions, please call the customer service team at 888.697.9646 

 

Monday - Friday
9:00 a.m. - 5:30 p.m. EST

 

Saturday
9:00 a.m. to 1:00 p.m. EST
Closed on major national holidays.


Is Rx ‘n Go Insurance?

Rx 'n Go is not insurance, does not accept payments from any third party insurance payers, and will not submit claims to any insurance carrier.


What is the difference between Rx ‘n Go and Rx ‘n Go Beyond?

Rx ‘n Go is a program that covers 1,300 generic, maintenance medications which are fulfilled through our US-based pharmacy.
Rx ‘n Go Beyond covers over 130 brand name medications which are fulfilled through our pharmacy partner in Canada. Both programs are 100% free to our members. $0 copay, $0 delivery. If your employer covers insulin medications, those will still be fulfilled through our US fulfillment partner, GoGoMeds.

If you have further questions, please contact the customer service team at 888.697.9646

Monday - Friday   9:00 a.m. - 5:30 p.m. EST
Saturday   9:00 a.m. to 1:00 p.m. EST
Closed on major national holidays.