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Member FAQ

What is Rx 'n Go?

Rx ‘n Go is an employer sponsored prescription medication savings program that supplies and delivers up to a 90-day supply of generic prevention and maintenance medications right to your doorstep for free.


How much does it cost members?

Nothing. There are no membership fees, no enrollment fees, no copays or shipping costs. That’s right, it’s totally free to members. Members on a PPO plan have access to all 1,200 medications. Due to IRS regulations,  members on a Qualified High Deductible Health Plan (QHDHP) with a Health Savings Account (HSA) will only have access to ~800 preventive medications at no cost. If you are on a QHDHP and want to get non-preventive medications through Rx ‘n Go, you always have the option to pay out-of-pocket – call customer service to confirm 888.697.9646.


What generic medications does Rx ‘n Go carry?

Rx 'n Go offers more than 1,200 generic maintenance and preventive medications available across 53 therapeutic categories. That's nearly three times the number of generic drugs available at a retail pharmacist.


Who can be a Rx ‘n Go member?

Employees and their eligible family members of companies sponsoring Rx 'n Go and who participate in the employer’s benefit program can be members.


Why is the pharmacy called GoGoMeds and not Rx ‘n Go?

GoGoMeds is the fulfillment pharmacy used by the Rx ‘n Go program. GoGoMeds is located in Southgate, KY (outside of Cincinnati), which is also where the Rx ‘n Go customer service team is located.


What if I have a controlled substance?

There are limited number of controlled substances on the Rx ‘n Go covered medications list. Many states only allow for a 30-day supply of controlled substances at a time. Federal and state laws require the presence of the original written prescription for pharmacies to fill any controlled substance medications, so you will need to mail the original prescription to GoGoMeds, the fulfillment pharmacy. All shipments of controlled substances will also require an adult signature upon delivery.


What if I am prescribed a medication that is not on the Rx ‘n Go drug list?

In many cases, Rx ‘n Go will carry an alternate medications(s) in the same therapeutic category as the one you are taking. Consult your physician to determine if any of the generic products offered through the Rx 'n Go program are appropriate for you.

 

If there is no alternative, you will need to get your medications from the prescription benefit included in your employer provided healthcare plan (co-pays may apply).

 

 

Locate your Rx in our Medication List.

 


How do I register for the Rx ‘n Go program?

Register for the Rx ‘n Go program in the following ways:

1.  Complete the online registration.
2.  Call customer service at 888.697.9646 and register over the phone.


How do I order medications I need?

Go to our How it Works Page for detailed instructions.


How do I order my refills?

All orders are set to automatic refills for prescriptions written for more than 90-days. If you would not like to be set on automatic refill, please sign into your member portal and adjust the refill option or call customer service at 888.697.9464 for medications to only be refilled at your request.


We can send you a text prior to the end of your prescription to alert you it’s time to get another prescription from the doctor. This will allow ample time for your doctor to submit a new prescription for processing and shipping.


How long will it take to receive my medication?

Once our fulfillment pharmacy, GoGoMeds, has confirmed your registration and validated your prescription, your drugs should arrive at your doorstep within 5 to 7 business days.

If you have further questions, please call the customer service team at 888.697.9646.

 

Monday - Friday
9:00 a.m. - 5:30 p.m. EST

 

Saturday
9:00 a.m. to 1:00 p.m. EST
Closed on major national holidays.


Is Rx ‘n Go Insurance?

Rx 'n Go is not insurance, does not accept payments from any third party insurance payers, and will not submit claims to any insurance carrier.

If you have further questions, please contact the customer service team at 888.697.9646

Monday - Friday   9:00 a.m. - 5:30 p.m. EST
Saturday   9:00 a.m. to 1:00 p.m. EST
Closed on major national holidays.